Question 1

What is the minimum deposit amount on Parimatch for Indian players?

Accepted Answer

The minimum deposit amount varies slightly by payment method, but most options — including UPI, PhonePe, Paytm, and Google Pay — have a minimum deposit of ₹300. Net banking requires a minimum of ₹500. Cryptocurrency deposits typically have a minimum equivalent to ₹500, though this may vary with market rates. Always check the cashier section for the latest limits applicable to your chosen method.

Question 2

How long does it take to process a withdrawal?

Accepted Answer

Withdrawal processing times depend on the method selected. UPI and e-wallet withdrawals (Paytm, PhonePe) are typically processed within 1 to 24 hours. Bank transfers via IMPS or NEFT can take 1 to 3 business days. Cryptocurrency withdrawals are generally the fastest, completing in 30 minutes to 2 hours depending on blockchain network congestion. Note that your account must be fully KYC-verified before any withdrawal can be processed.

Question 3

Are there any fees for deposits or withdrawals?

Accepted Answer

The platform itself does not charge any internal fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. Cryptocurrency transactions are subject to network (gas) fees, which are determined by the blockchain network and not by the platform. To avoid surprises, check your bank or wallet's fee schedule before initiating transactions.

Question 4

Can I use the same payment method for both deposits and withdrawals?

Accepted Answer

Yes, and it is generally recommended to use the same payment method for both deposits and withdrawals. This aligns with the platform's anti-money laundering policies and ensures a smoother verification process for your withdrawals. In most cases, you will not be able to withdraw to a method that you have not previously used to deposit, unless your primary method does not support withdrawals.

Question 5

Is it safe to share my banking details with Parimatch?

Accepted Answer

The platform uses industry-standard SSL encryption to protect all financial data transmitted between your device and its servers. When using UPI or e-wallets, you do not share your direct bank account details with the platform at all — the transaction is processed through secure third-party gateways. Additionally, the platform employs fraud detection systems and two-factor authentication to protect your account from unauthorized access. Your financial information remains confidential at all times.

Question 6

What should I do if my deposit or withdrawal is not processed?

Accepted Answer

If your transaction is not processed within the expected timeframe, first check your transaction history within your account dashboard to confirm whether the status shows as pending, completed, or failed. If the status is unclear or the issue persists, contact the customer support team via live chat or email with your transaction ID and details. For deposits that were debited from your account but did not reflect in your betting balance, keep a record of your bank statement or payment confirmation screenshot to share with the support team for faster resolution.

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